Policy - What to expect from Canal Geomatics
If you have a question you would like to ask, please contact us.
Does Canal Geomatics share your information?
Canal Geomatics does not and will not disclose your information to any third party to enable them to market their products and services to you other than those purposes to which you have granted us permission.
What are the payment options when ordering from Canal Geomatics?
Canal geomatics accepts Visa, MasterCard, purchase orders, cash in advance, wire transfers and net 30 on approved credit. First time orders and international orders require cash in advance or wire transfers.
What is the cost of shipping outside of Canada and the United States?
When shipping internationally, standard shipping rates apply. Products shipped outside of Canada and the United States can be shipped FOB Gatineau, Quebec or FOB Ogdensburg, New York.
Please note, Canal Geomatics will only accept cash in advance or wire transfers for international orders.
What is the cost of shipping within Canada?
When shipping within Canada, standard shipping rates apply. Products shipped to Canadian addresses are FOB Gatineau, Quebec.
What is the cost of shipping within the United States?
When shipping within the United States, standard shipping rates apply. Products shipped to American addresses are FOB Ogdensburg, New York.
What is the return policy for products purchased from Canal Geomatics?
Most products carry a 1-year warranty from the manufacturer. Please check the product literature that comes with your items for full details. Keep your original invoice as proof of purchase.
Incomplete shipments must be reported to us within 3 (three) days of customer receipt.
What type of guarantee does Canal Geomatics make on its products?
Most products carry a 1-year warranty from the manufacturer. Please check the product specs for full details. Keep your original invoice as proof of purchase.
Will Canal Geomatics ship products outside of Canada and the United States?
Yes, Canal Geomatics will ship products outside of Canada and the United States; however, payment options for international orders are limited to cash in advance and wire transfers. Standard shipping rates apply FOB Ogdensburg, New York or Gatineau, Quebec.